Further Digital Optimization

Operational efficiency was improved toward low-carbon services

Following the establishment of a well-structured enterprise database‭, ‬which was the Phase I goal of digital transformation‭, ‬the‭ ‬Phase II kicked off in 2022‭ ‬to introduce digital tools and technologies for a comprehensive review and analysis of supply chain‭ ‬operations such as procurement‭, ‬stock and inventory management‭, ‬customer order and shipment management‭. ‬Along with relevant digital tools and system development‭, ‬the trial run of some operation procedures and management reports started in Q4‭ ‬2022‭ ‬with the‭ ‬full introduction expected in 2023‭.‬

Introduction of RPA‭, ‬B2B/EDI and automation further enhances operation efficiency

To improve the existing manual handling with RPA and automated procedures‭. ‬A total of 100‭ ‬vendor-related operating procedures and management reports‭, ‬including price request and maintenance‭, ‬procurement operations‭, ‬project registration and maintenance‭, ‬and‭ ‬273‭ ‬customer-related operating procedures and management reports‭, ‬including order and shipping operations‭, ‬delivery management‭,‬‭ ‬and sales forecast‭, ‬have been automated to meet the customized operation requirements of different vendors and customers‭. ‬As a‭ ‬result‭, ‬the working time of relevant personnel was greatly reduced‭, ‬and the feedback turnaround time and service quality were effectively improved‭ .‬

Improved Business Dashboard Information

At WT‭, ‬business dashboards are customized for users in different roles at different levels to meet their individual functions and decision-making requirements‭. ‬Operational data automatically collected‭, ‬sorted‭, ‬and compiled on a daily basis by the system are made conveniently accessible via mobile devices or the Intranet to appropriate executives and employees‭, ‬so that they are kept‭ ‬well-informed of the up-to-date operation status and trends and thus able to respond to and take action on any abnormality at the earliest possible moment‭.‬

Digitization achievements in procurement, stock and inventory management procedures

Information such as sales demand‭, ‬finished product inventory‭, ‬and purchase orders from different systems are integrated and analyzed to indicate the health of the inventory level of each material‭, ‬so that the sales team may quickly and effectively grasp the situation of the materials they are responsible for‭, ‬address possible shortages or excess‭, ‬as well as plan for and simulate changes in corresponding purchase orders and sales orders‭.‬

With stocking parameters set by the sales team‭, ‬order plans can be simulated and generated by the system‭, ‬which supports simultaneous batch simulation with multiple materials to facilitate the operations‭.‬

Operation plans set up for different material conditions are analyzed by the system with the built-in management specifications‭ ‬of each product line‭, ‬and the sales team is prompted to ensure the plans made meet the applicable specifications‭.‬

A new function was introduced to the system for the reviewers to check the overall inventory and purchase order status online‭. ‬Warnings and prompts are given regarding the health of the inventory level in different materials according to the management specifications of each product line to facilitate order review and adjustment‭.‬

Sales orders‭, ‬order changes or other requests proposed by a customer can be quickly interfaced to vendor’s B2B/EDI system for transactions after the integration with vendors‭’ ‬B2B/EDI electronic procedures‭.‬

Digitization achievements in customer ordering and freight management procedures

The order input efficiency has been improved by system optimization‭, ‬as the time spent on following different order input procedures with different customer online systems can be saved‭, ‬and the focus can be put on customer order management‭. ‬After the integration‭, ‬all customer order-related operations can be performed on the same platform‭.‬

The approval procedure has also been migrated online‭. ‬The system informs the handler as soon as the approval is completed so the‭ ‬handler may proceed to the next steps‭. ‬A log of changes in sales orders is kept on the system to facilitate tracking and internal audit‭. ‬In addition‭, ‬communication is ongoing with the customers to introduce VBA of EXCEL‭, ‬Robotic Process Automation‭ (‬RPA‭), ‬B2B/EDI and other tools to simplify the sales orders input procedures‭.‬

For customers who use designated freight forwarders‭, ‬a power of attorney system was introduced to manage their designated freight forwarders‭, ‬power of attorney‭, ‬and period of freight entrustment‭. ‬The system gives notice before a freight forwarder is about‭ ‬to expire or change‭, ‬so the employee responsible for the shipment can promptly notify and get confirmation from the customer‭, ‬obtain power of attorney and other relevant documents‭, ‬and update the information on the system‭.‬

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